Absolutely not! You are always welcome to phone in your order or visit us in our showroom. Our show room is open by appointment only, as 80% of our business is wholesale we do not maintain regular retail hours. If you would like to order by phone or set up an appointment to view our products, please call 234.244.9002!

We sure do! Just sign up for our newsletter and you will receive up to the minute information on any specials or discounts currently being offered.

Riverside Scents prides itself on providing a hand poured high quality candle every time, for this reason we make 90% of our candles to order! Not to worry though, typically your order will be poured within 2 business days from the time payment has cleared and shipped within 3 business days, from there it will be up to the shipping method and provider chosen!

Holiday season is the one time of year we try to have some inventory made ahead of time to speed up order processing. We still only make small batches of our best sellers at these times to ensure attention to every detail!

Each time a candle is lit, you need to trim the wick to between 1/8” and 1/4”. If you plan to burn it for a long time (5 or more hours) then trim it to 1/8” and if you’ll only be burning the candle for a couple hours then trim wick to 1/4” and trimming before lighting will stop most if not all smoke from coming off the candle.

If you’re burning votive candles it is imperative to burn them in properly sized votive holders. The proper holder is one in which the votive candle fits tightly inside. There should not be much room between the votive candle and the sides of the votive cup. Also, if there is 1/4” of votive or less left in the cup you need to let it burn until it is gone. If you put it out when there is 1/4” left, the next time you light it, it will burn down before it starts to melt out, and the candle will not use up all of the wax.

Each time a jar candle is lit it must be burned until the liquid wax reaches the edges of the jar. Ideally you also want to put the candle out when the wax melt pool is around a 1/4" deep. If you light a jar candle, burn it for an hour and put it out and continue to do that the candle will tunnel down the middle. Our jar candles should be burned a minimum of 1 hour for each inch in diameter of the jar. Example: Our 16oz Elevation Jar should be burned between 4-5 hours each time it is lit for proper burning.

In an effort to always provide our customers with the newest and most unique selection of fragrances Riverside Scents strives to always change its line of fragrances. Many times we will find a new scent that we would like to introduce to our permanent line of candles and in an effort to find out our customers reactions we place it our LTO line first. Other times we have seasonal scents that are popular but only for short periods during the year and these also get placed in our LTO line of candles. Every LTO candle is made with the same attention to detail as our premium line they are just a fragrance that is not carried year round!

Yes and No. In some cases if there is enough demand we will be adding the scent to our regular line of candles, however it is not always possible to add every scent due to its formulation and availability to us. We highly recommend that if you find one you are particularly fond of you should order several (and let us know - so we can try to add it) due to the possibility they may be available at all times.